Returns & Shipping


You can fill out the form, return your items and we will process your return within 2 business days of the receipt of your items.

*If item is damaged please email customerexperience@piphany.com.

*This form pertains to customer orders only, if you are a Stylist please reach out to stylistsupport@piphany.com


  • All items purchased on sale are non-returnable unless they are damaged.

  • We will only accept returns on items purchased from the Piphany Retail Carousel. We will not accept returns on items purchased from a third party.

  • You may return products within 14 days of receipt of your item.

  • Products returned after 14 days will be returned back to sender.

  • Please include your original packing slip with the items being returned. 

  • Pack your items securely. All items must be returned in original condition with tags attached. 

  • Return shipping costs are the customer’s responsibility. Please keep the return tracking information for your records. 

  • Piphany is not responsible for any lost, damaged or stolen packages. 

  • Please write CUSTOMER RETURN on the outside of your box. 

  • Items can be returned for Piphany Credit. You will be emailed a coupon credit code within 2 business days of Piphany receiving your return. 


If you have any further questions or concerns regarding our return policy please contact our Customer Care Department at customerexperience@piphany.com.